topic Re: Broken phone in Talk

Broken phone

Babymoon — Tue, 25 Jul 2023 07:25:47 GMT

I received my free phone July 21st. Phone is turning off . When turning phone on goes to blue sky and shuts off. Phone has worked for a total of 8 days with all other problems I've had.
(removed)

please need this corrected so I can give my grandson his phone back

Moderator comments: removed personal details

Re: Broken phone

Daniel0210 — Mon, 24 Jul 2023 14:17:53 GMT

@Babymoon

Where are you based as they are not UK mobile numbers? Your post was removed because you included the numbers on a public forum. And Sky (in the UK) don't provide free mobile phones.

Re: Broken phone

GD1 — Tue, 25 Jul 2023 08:30:40 GMT

@Babymoon Sky UK the TV, Broadband & Mobile provider don't make their own phones so it appears you have the wrong Sky service.

Re: Broken phone

caesarome — Tue, 25 Jul 2023 09:08:17 GMT

@Babymoon

If Sky in the brand of phone then I believe these are available in the USA so you are on the wrong site I'm afraid.

Re: Broken phone

TimmyBGood — Tue, 25 Jul 2023 10:32:41 GMT

@caesarome wrote:

@Babymoon

If Sky in the brand of phone then I believe these are available in the USA so you are on the wrong site I'm afraid.

If you are referring to this device (or similar from 'Cloud Mobile') then as @caesarome indicates it is unrelated to Sky Mobile or Sky Group (a division of Comcast). Sky Mobile does not have subscribers in or supply hardware to the US.

Re: Broken phone

TimmyBGood — Tue, 25 Jul 2023 10:33:57 GMT

@Babymoon wrote:

I received my free phone July 21st.

I suspect by 'free phone' you are referring to this scheme:

https://governmentfreephone.net/cloud-mobile-free-phone/

Which is administered for citizens of the USA by the FCC

https://www.getinternet.gov/apply

If so, then for hardware support you need to talk to Cloud Mobile

https://www.cloudmobileusa.com/contact-us

Re: Broken phone

Babymoon — Tue, 25 Jul 2023 14:21:21 GMT

This has been a BAD experience do I go take this broken phone back to gentleman who provided. I then can cancel service and use a different provider?
have used this phone for 8 days in month

Re: Broken phone

Mark39 — Tue, 25 Jul 2023 14:27:20 GMT

@Babymoon we can't comment, I'm afraid. This has nothing to do with Sky UK, as already highlighted.