topic Telephone not working in Talk https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4366336#M83215 <P>Telephone has lost connection, however work perfectly when connected directly into telephone socket, however, I then lose wifi...any thoughts?</P> Thu, 20 Jul 2023 07:00:16 GMT RogerDebbie 2023-07-20T07:00:16Z Telephone not working https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4366336#M83215 <P>Telephone has lost connection, however work perfectly when connected directly into telephone socket, however, I then lose wifi...any thoughts?</P> Thu, 20 Jul 2023 07:00:16 GMT https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4366336#M83215 RogerDebbie 2023-07-20T07:00:16Z Re: Telephone not working https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4366343#M83216 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3370641">@RogerDebbie</a>&nbsp; Did this happen out of the blue or have you recently joined Sky or upgraded your package with Sky?</P> Thu, 20 Jul 2023 07:04:19 GMT https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4366343#M83216 Highlinder 2023-07-20T07:04:19Z Re: Telephone not working https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367551#M83233 <P>You have to connect both cables from the junction box to the router.</P> Fri, 21 Jul 2023 10:00:49 GMT https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367551#M83233 Pip247 2023-07-21T10:00:49Z Re: Telephone not working https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367762#M83246 <P>Out of the blue, I have followed all the online guidance from Sky and even had call with them to try identify fault remotely, now they have agreed to send engineer</P> Fri, 21 Jul 2023 13:11:56 GMT https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367762#M83246 RogerDebbie 2023-07-21T13:11:56Z Re: Telephone not working https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367872#M83247 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3370641">@RogerDebbie</a>&nbsp; Could you please come back and let the community know the outcome of the engineers visit.</P> Fri, 21 Jul 2023 15:28:44 GMT https://helpforum.sky.com/t5/Talk/Telephone-not-working/m-p/4367872#M83247 Highlinder 2023-07-21T15:28:44Z