topic Re: phoneline not working in Talk

phoneline not working

clover12345 — Mon, 17 Jul 2023 10:57:55 GMT

I need some help my parents are in there 70's and have been without a phone line for a week this is really unexceptable.

Re: phoneline not working

Daniel0210 — Mon, 17 Jul 2023 11:04:16 GMT

@clover12345

I've removed your other post as duplicates just cause confusion. As I understand it they have already reported this to Sky. Sky will check the line and if a fault is found pass it to Openreach for investigation.

Re: phoneline not working

clover12345 — Mon, 17 Jul 2023 11:05:45 GMT

do you know how long this will take like i said they do need a phone as there not great with mobiles thank you for reply

Re: phoneline not working

clover12345 — Mon, 17 Jul 2023 11:07:14 GMT

the person we spoke to on saturday said someone will phone us i hope it is this week

Re: phoneline not working

caesarome — Mon, 17 Jul 2023 11:26:14 GMT

Openreach aim is to fix fauls within 3-5 working days so today would be day one but this depends on where the fault is.

Re: phoneline not working

Daniel0210 — Mon, 17 Jul 2023 11:39:38 GMT

@clover12345

Something else to be aware of is this link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If your parents have a total loss of service and it isn’t fixed after two full working days from when they first reported the fault to Sky, they will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on their account.

account.

Re: phoneline not working

clover12345 — Mon, 17 Jul 2023 12:12:20 GMT

well it has been more then that so will just wait to see if they contact us

Re: phoneline not working

clover12345 — Mon, 17 Jul 2023 12:13:00 GMT

thanks for your help