topic Re: Another one with a landline problem in Talk

Another one with a landline problem

sugarbeetroot — Fri, 14 Jul 2023 17:29:04 GMT

Hello, yesterday my landline stopped working. I have done all the checks listed on the fix your phone page. Plugged into socket directly, back through the filter, used an analogue phone to check the line, but it's dead.

People have contacted me on the mobile, and we have rung our number ourselves, and it does not ring out in the house, cannot make outward calls either, no dial tone.

Broadband is still working well.

Can anyone give me advice on what to do?

Thank You.

Re: Another one with a landline problem

caesarome — Fri, 14 Jul 2023 18:34:55 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Another one with a landline problem

sugarbeetroot — Fri, 14 Jul 2023 18:44:30 GMT

Ran this test, says nothing found. I had ran the test yesterday, again it said nothing found.

Broadband is well, just the phone line is dead.

Thank You for the reply

Re: Another one with a landline problem

caesarome — Fri, 14 Jul 2023 18:54:10 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Another one with a landline problem

sugarbeetroot — Fri, 14 Jul 2023 18:58:19 GMT

Thank You very much for doing that.

Re: Another one with a landline problem

Tom-W19 — Sat, 15 Jul 2023 12:51:38 GMT

Thanks for escalating. We've sent an invite to @sugarbeetroot.