topic Re: No dial tone but bb working in Talk

No dial tone but bb working

Scully79 — Fri, 14 Jul 2023 15:43:51 GMT

We had a thunderstorm last week and have had no dial tone on the landline since, have checked status - no issues, used the skywalk diagnostic tool to no avail and tried to speak to sky, got connected to them , they said they were going to test the line and then hung up on me on the mobile

how do I get an engineer call-out ?

Re: No dial tone but bb working

caesarome — Fri, 14 Jul 2023 15:50:24 GMT

@Scully79

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: No dial tone but bb working

Addie15 — Fri, 14 Jul 2023 15:52:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to Scully79.