topic Online Form Update in Talk

Online Form Update

ClaireSM — Tue, 11 Jul 2023 08:38:52 GMT

I submitted an online help form, then got a text to say it had been updated.

But I dont know where to go to see what the update is!

Re: Online Form Update

caesarome — Tue, 11 Jul 2023 08:50:11 GMT

Is there anything shown in your message centre here:

https://www.sky.com/mymessages

Re: Online Form Update

ClaireSM — Tue, 11 Jul 2023 08:55:28 GMT

No, nothing showing in my messages since 2022!

Re: Online Form Update

Jules1012 — Thu, 18 Jul 2024 08:01:19 GMT

I have the same problem. I submitted an online help form this morning and received a text within a couple of minutes to say there was an update. I do not have any new messages. Where else should I look? Thanks.

Re: Online Form Update

Mark39 — Thu, 18 Jul 2024 08:13:55 GMT

@Jules1012 perhaps the Community can help if you tell us the issue?

Re: Online Form Update

Jules1012 — Thu, 18 Jul 2024 08:16:19 GMT

Thanks Mark.

Just moved from BT to Sky. Broadband working fine. Can make outgoing calls. Can receive incoming calls from a Sky number but all other calls from mobiles etc go straight to voicemail.

Re: Online Form Update

Mark39 — Thu, 18 Jul 2024 08:25:42 GMT

@Jules1012 when was your Sky service activated? It can be up to 24 hours before all services are fully up and runningl

Re: Online Form Update

Jules1012 — Thu, 18 Jul 2024 08:30:29 GMT

@Mark39 Got the confirmation text at 8am yesterday.

Re: Online Form Update

Mark39 — Thu, 18 Jul 2024 08:35:03 GMT

@Jules1012 we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish. They may say to wait a little longer.

Re: Online Form Update

Jules1012 — Thu, 18 Jul 2024 08:42:57 GMT

@Mark39 I'll give it another 24 hours to see if it sorts itself out. Thanks for your help.

Re: Online Form Update

Mark39 — Thu, 18 Jul 2024 08:57:12 GMT

@Jules1012 feel free to post again if it's not resolved by then.