topic Landline issues. Can’t receive or make calls in Talk

Landline issues. Can’t receive or make calls

HelloItsKaren — Tue, 04 Jul 2023 19:05:16 GMT

My landline is not making or receiving call. The line rings but disconnects when I answer & it then trips my broadband connection

Re: Landline issues. Can’t receive or make calls

Highlinder — Tue, 04 Jul 2023 21:00:49 GMT

@HelloItsKaren Is your broadband connected to a splitter that is connected to the phone socket or do the cables for the broadband and phone plug into separate ports in the socket on the wall or is the phone plugged into the back of the router?

Re: Landline issues. Can’t receive or make calls

HelloItsKaren — Tue, 04 Jul 2023 21:05:03 GMT

They are both plugged into a splitter that then plugs into the phone socket

Re: Landline issues. Can’t receive or make calls

Highlinder — Wed, 05 Jul 2023 07:30:40 GMT

@HelloItsKaren How old is the splitter that you are using?

Re: Landline issues. Can’t receive or make calls

Mark39 — Wed, 05 Jul 2023 09:53:18 GMT

@HelloItsKaren the fault you're seeing can be caused by a faulty splitter, hence @Highlinder's question. You might wish to replace it anyway as a first step. You can buy them cheaply online or at a local hardware store (and possibly your supermarket).

Re: Landline issues. Can’t receive or make calls

HelloItsKaren — Thu, 06 Jul 2023 15:59:51 GMT

It's quite a few years old.
I will try a new splitter & see if that fixes the issue. Thank you

Re: Landline issues. Can’t receive or make calls

Mark39 — Thu, 06 Jul 2023 16:10:59 GMT

@HelloItsKaren if it doesn't resolve it, post again and we'll try to get you some help.