topic Re: Landline issue in Talk

Landline issue

HelloSuzie — Sun, 02 Jul 2023 11:37:19 GMT

Landline phone showing "unavailable" on screen. Have done everything suggested on forum, and I the self help bit. Getting annoyed with Virtual Assistance, and can't get past it to get help! Obviously can't contact Sky by phone, as don't have working connection!

Someone has kindly tried landline number, it is ringing, but house phone isn't ringing!

Re: Landline issue

caesarome — Sun, 02 Jul 2023 12:14:52 GMT

@HelloSuzie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline issue

Addie15 — Sun, 02 Jul 2023 13:11:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to HelloSuzie.

Re: Landline issue

Mr+Flibbles+86 — Tue, 04 Jul 2023 16:14:10 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks