topic Re: Landlines doesn't work, and never worked from sky glass being installed, in Talk

Landlines doesn't work, and never worked from sky glass being installed,

Potnpan — Thu, 29 Jun 2023 10:34:58 GMT

I've been paying for Netflix with sky, why I already pay my account with Netflix, my phone line doesn't work and hasn't worked since sky glass installed

Re: Landlines doesn't work, and never worked from sky glass being installed,

Mark39 — Thu, 29 Jun 2023 10:48:33 GMT

Sky Glass doesn't affect your phone line, so that's purely coincidental. What have you done about it? Do you have a dial tone? Has your Sky landline worked before?

Re: Landlines doesn't work, and never worked from sky glass being installed,

Potnpan — Thu, 29 Jun 2023 11:02:57 GMT

I have emailed sky last month when we found out it didn't work ive changed the phone thinking it was that, no there is no dial tone, we don't use landline often we only use it for answe phone for my disabled husband appointments

Re: Landlines doesn't work, and never worked from sky glass being installed,

Mark39 — Thu, 29 Jun 2023 12:27:45 GMT

I'm guessing you didn't get a reply to your email - Sky don't use email generally as a means of contact. Can you confirm that your landline phone with Sky has been ok up until last month, and that your broadand Hub doesn't have a 'Voice' light which is lit (either amber or green)?

Re: Landlines doesn't work, and never worked from sky glass being installed,

Potnpan — Thu, 29 Jun 2023 13:19:42 GMT

Thanks someone else message me, my phone hasn't been connected since sky installed, I have now put my phone lead in the router and is working fine, thanks again 🙂