https://helpforum.sky.com/t5/Talk/Check-phone-line-cord/m-p/4342506#M82880 <P>They'll need to contact Sky to report it, I'm afraid - unless you have authority to speak on their behalf to Sky (which means you have their telephone password).</P> Sat, 24 Jun 2023 18:43:23 GMT Mark39 2023-06-24T18:43:23Z https://helpforum.sky.com/t5/Talk/Check-phone-line-cord/m-p/4342485#M82879 <P>Evening.&nbsp;</P><P>&nbsp;</P><P>I am posting on behalf of my mum and dad. The landline stopped working 3 days ago, phone says check line cord. I can ring the line and it rings as normal however their phone does not ring. Lift handset no tone either. Broadband is working fine,&nbsp;</P><P>Connected phone line directly into main socket, removed all filters and fault still exists. Tried a different phone and cord, fault remains. Any assistance would be appreciated as they are pensioners and need phone in an emergency.</P><P>Many thanks in advance.</P> Sat, 24 Jun 2023 18:10:59 GMT https://helpforum.sky.com/t5/Talk/Check-phone-line-cord/m-p/4342485#M82879 eibj4042 2023-06-24T18:10:59Z https://helpforum.sky.com/t5/Talk/Check-phone-line-cord/m-p/4342506#M82880 <P>They'll need to contact Sky to report it, I'm afraid - unless you have authority to speak on their behalf to Sky (which means you have their telephone password).</P> Sat, 24 Jun 2023 18:43:23 GMT https://helpforum.sky.com/t5/Talk/Check-phone-line-cord/m-p/4342506#M82880 Mark39 2023-06-24T18:43:23Z