topic Re: I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working in Talk

I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working

Stanlow71 — Fri, 23 Jun 2023 16:10:59 GMT

Phone is not working after upgrade to sky fibre, can not recieve or send calls the line is dead we have plugged phone into broadband hub and nothing. Line was upgraded on monday and phone hasnt worked since Phone works phone we have 2 and both are no good after line upgrade

Re: I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working

Mark39 — Fri, 23 Jun 2023 16:18:37 GMT

Is the Voice light on your Sky broadband Hub lit amber or green?

Re: I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working

Stanlow71 — Sat, 24 Jun 2023 09:45:45 GMT

Green light is on but not as bright as others

Re: I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working

Mark39 — Sat, 24 Jun 2023 10:04:41 GMT

Try restarting your Hub by switching it off at the llug for 30 seconds or so. If it doesn't help, it will need to be reported to Sky.

if you wish we can ask the messaging team to contact you here so that you can do that.

Re: I have just upgraded to SKY fibre broadband and pay as you talk but the phone is not working

Stanlow71 — Sat, 24 Jun 2023 11:45:20 GMT

Re-booting worked thanks for the advice 👍