topic LANDLINE IS NOT WORKING in Talk

LANDLINE IS NOT WORKING

RANKYOU — Fri, 23 Jun 2023 10:27:42 GMT

My landline is not working, it's not recieving a call and make a call either- I have gone through the trouble shooting points on the Sky site & nothing seems to be wrong the the line is still down.

Re: LANDLINE IS NOT WORKING

Mark39 — Fri, 23 Jun 2023 10:41:27 GMT

Do you have internet calls or standard calls? If you have internet calls, there will be a 'Voice' light on your Sky broadband Hub - is it amber or green?

Also try the connection test here, regardless of whether your broadband is ok or not: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: LANDLINE IS NOT WORKING

RANKYOU — Fri, 23 Jun 2023 10:45:49 GMT

my broadband is working well, but landline is not work at total by not making a call and recieving a call.

Re: LANDLINE IS NOT WORKING

Highlinder — Fri, 23 Jun 2023 12:14:15 GMT

@RANKYOU Did you just join Sky or did you upgrade or just happen out of the blue?

Re: LANDLINE IS NOT WORKING

jonathanen — Mon, 26 Jun 2023 01:47:24 GMT

Hi,

since someone has crashed into BT telephone cabinet - see enclosed pic, same as @RANKYOU, my landline is not working, it's completely dead, as I can't make or receive calls on my landline since 2nd June 2023.

At the moment, new BT telephone cabinet has been replaced but still my landline is not working.

Re: LANDLINE IS NOT WORKING

Daniel0210 — Mon, 26 Jun 2023 04:33:57 GMT

@jonathanen

Although the cabinet may have been replaced, it may be a while longer before all the previous connections are sorted out by Openreach.