topic Landline needs looking at from outside cabinet in Talk

Landline needs looking at from outside cabinet

SheilaSkye — Tue, 20 Jun 2023 16:40:13 GMT

This is the third tiime this year that my landline has stopped working. People trying to get through can't and I am unable to connect to anyone. It just buzzes. On the two previous occasions the Engineers found faults on the outside cabinet. When this was resolved everything went well for a short time only. Please can some urgency be made to contact the Engineers once again as my Landline is very necessary at the moment. Please try your best to advance this request.

Re: Landline needs looking at from outside cabinet

Daniel0210 — Tue, 20 Jun 2023 16:47:13 GMT

@SheilaSkye

Have you got other means to report this to Sky (ie; a mobile) as we are customers here?

Re: Landline needs looking at from outside cabinet

Mark39 — Tue, 20 Jun 2023 18:46:20 GMT

@SheilaSkye as before, have you tried the connection test?

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start