topic Re: our phones in Talk

our phones

ianpower002 — Mon, 19 Jun 2023 08:51:52 GMT

Can phone out but cannot recieve calls

Re: our phones

caesarome — Mon, 19 Jun 2023 08:52:28 GMT

Is this with a landline phone or a Sky Mobile phone ?

Our Landline Phones

ianpower002 — Mon, 19 Jun 2023 09:04:12 GMT

Can call out but cannot recieve calls since the phones have been connected to the Sky Hub

Re: Our Landline Phones

GD1 — Mon, 19 Jun 2023 09:08:02 GMT

@ianpower002 I've merged your 2nd thread to your original thread as it provides clarity about the issue. Post also moved to the Sky Talk forum.

Re: Our Landline Phones

Mark39 — Mon, 19 Jun 2023 09:21:22 GMT

@ianpower002 wrote:

Can call out but cannot recieve calls since the phones have been connected to the Sky Hub

Are you new to SkyTalk/Broadband? If so, when was your service activated? What colour is the Voice light on your Hub?

Re: our phones

ianpower002 — Mon, 19 Jun 2023 12:09:36 GMT

Was activatd on June 15th and all lights are green

Re: our phones

caesarome — Mon, 19 Jun 2023 12:22:10 GMT

Is your phone cable plugged into the back of your Sky hub ?

Re: our phones

Mark39 — Mon, 19 Jun 2023 12:24:20 GMT

@ianpower002 It's not uncommon for full phone activation to take 24 hours, but it should have completed by now. Try restarting your Hub by switching it off at the plug for 30 seconds. If you still have the same problem, I'd report it to Sky. Dial 150.

Problem with Landline Phone reception

ianpower002 — Tue, 20 Jun 2023 09:50:17 GMT

can call out but cannot recieve calls with landline cannot call Sky because cannot call out

tried to reboot HUB suggested by a user but still not working

Re: Problem with Landline Phone reception

Daniel0210 — Tue, 20 Jun 2023 09:58:27 GMT

@ianpower002 wrote:

can call out but cannot recieve calls with landline cannot call Sky because cannot call out

tried to reboot HUB suggested by a user but still not working

@ianpower002

That statement is confusing. You state you can call out, but state you can't call Sky because you can't call out?
Try the troubleshooting in this link

https://www.sky.com/help/articles/fix-phone-problems-start

edit: merged with original thread.