topic Landline Number Takes Ages To Connect? in Talk

Landline Number Takes Ages To Connect?

bhavick25 — Thu, 08 Jun 2023 16:08:35 GMT

Hi,

We currently have Sky Line Rental installed at our property and have noticed that for the last couple of months when we try and ring our landline number from a mobile phone it doesn't always seem to connect or alternatively it only connects when we are sitting right outside our property it's really strange. We do have a micro filter plugged in with the phone line and broadband connected. We have tried ringing the landline number from various mobile phones and it's the same issue.

Any ideas what this could be please or what i should try and do to resolve it.

Thanks

Re: Landline Number Takes Ages To Connect?

Greenfingers001 — Fri, 09 Jun 2023 08:26:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline Number Takes Ages To Connect?

bhavick25 — Sat, 10 Jun 2023 16:10:48 GMT

I've opened the chat bubble and started chatting but no one is answering?

Re: Landline Number Takes Ages To Connect?

caesarome — Sat, 10 Jun 2023 16:12:19 GMT

It isn't a live chat so they will get back to you sometime so if it isn't be 7pm then check again tomorrow.

Re: Landline Number Takes Ages To Connect?

Addie15 — Wed, 14 Jun 2023 16:44:16 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.