topic Re: Landline not working. in Talk

Landline not working.

JohnBigJohn — Tue, 06 Jun 2023 19:59:28 GMT

The same problem as many others. Our landline telephones started chirruping and showed a "check phone line" message. I have checked all the connections with and without filters . I also unscrewed the main socket and plugged directly into the test socket. Still dead as a dodo. No dial tone. Can't phone out or receive calls. Broadband working fine. I would like Sky to check the status of the incoming line, without me having to wait for twenty plus minutes on my mobile, which I would be paying for. Here's hoping.

Re: Landline not working.

caesarome — Tue, 06 Jun 2023 20:48:53 GMT

@JohnBigJohn

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working.

Mr+Flibbles+86 — Wed, 07 Jun 2023 07:47:35 GMT

Thanks for escalating this. We’ve sent an invite to chat.