topic Re: Can't receive incoming calls in Talk

Can't receive incoming calls

Tamy1983 — Tue, 06 Jun 2023 17:11:05 GMT

Hi, we transferred from virgin to sky broadband and talk on 15th June. Broadband works fine, I can make calls from the landline. But am not receiving any calls. Infact when trying to make a call to the home number it's seems to go to a voicemail saying the person you are calling isn't around right now. I've tried everything on the help section but nothings working. I can't find a person to speak to via sky customer service which a total pain. Please can anyone help or suggest anything

Re: Can't receive incoming calls

caesarome — Tue, 06 Jun 2023 17:18:02 GMT

As you can make calls give Sky a call on the free 150 number so they can take the report from you to start the investigation.

Re: Can't receive incoming calls

Mark39 — Tue, 06 Jun 2023 18:40:12 GMT

@Tamy1983 wrote:

Hi, we transferred from virgin to sky broadband and talk on 15th June.

Has your Virgin service stopped? Can you make/receive calls on your Virgin line?

Re: Can't receive incoming calls

Tamy1983 — Tue, 06 Jun 2023 19:22:40 GMT

Yep whole virgin was active I could make and receive calls. That's ended now so just sky, not being able to receive.

Also thank you I managed to get thru to someone after calling 150. Just gotta wait for the network/technical guys to get in touch, fingers crossed they can sort it.