topic Re: Phone line fault in Talk

Phone line fault

Olivia.m — Mon, 15 May 2023 21:16:35 GMT

Hi ,

I was wondering if anyone could help me ?

I've got a phone line fault with my landline can't make outgoing or get incoming calls. Any help reporting this and getting an open reach engineer out if needed be great

Re: Phone line fault

caesarome — Mon, 15 May 2023 21:20:28 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phone line fault

Olivia.m — Mon, 29 May 2023 20:30:52 GMT

Hi ,

tried this and no fault found , my landlines and phones are saying please check phone line and have not got a dialling tone when trying to make outgoing calls

Re: Phone line fault

caesarome — Mon, 29 May 2023 20:42:07 GMT

Does anything show here for you:

https://www.sky.com/help/servicestatus/your-services

Re: Phone line fault

Olivia.m — Mon, 29 May 2023 20:59:23 GMT

No says it's all good

Re: Phone line fault

caesarome — Mon, 29 May 2023 21:07:02 GMT

I take it you haven't changed your broadband package recently ?

Re: Phone line fault

Olivia.m — Mon, 29 May 2023 21:07:54 GMT

No not all at , been on the same broadband package for 2 years

Re: Phone line fault

caesarome — Mon, 29 May 2023 21:13:02 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line fault

GLA2 — Wed, 30 Oct 2024 16:35:26 GMT

I am having exactly the same issue and can't call to talk to someone as my phone is dead. No dial tone at all. No changes made and it says service all good on the service status etc. I am going round in circles. Can someone help?