topic Re: Telephone not working for 5 days in Talk

Telephone not working for 5 days

Hale2023 — Mon, 29 May 2023 19:03:16 GMT

It's been over 5 days my landline has not been working, my broadband is also paying up, I'm sick and tired as I can't work from home without disruption.

Re: Telephone not working for 5 days

caesarome — Mon, 29 May 2023 19:09:49 GMT

Run the test here to see if a fault is found:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Telephone not working for 5 days

Mark39 — Mon, 29 May 2023 19:26:29 GMT

@Hale2023 wrote:

It's been over 5 days my landline has not been working, my broadband is also paying up, I'm sick and tired as I can't work from home without disruption.

Have you reported it to Sky? What action did they take?

Re: Telephone not working for 5 days

Hale2023 — Mon, 29 May 2023 20:38:14 GMT

it's been reported. They said it's a known fault and openreeh is dealing with it, i think I am going to have to cancel my Broadband and phone .

Re: Telephone not working for 5 days

caesarome — Mon, 29 May 2023 20:46:09 GMT

@Hale2023 wrote:

i think I am going to have to cancel my Broadband and phone .

Unless you move to Virgin the fault will not go away whne moving to another company that Sky uses the Openreach network.

Re: Telephone not working for 5 days

Daniel0210 — Tue, 30 May 2023 05:03:52 GMT

@Hale2023

A repair has probably been delayed due to the long bank holiday weekend. If you weren't already aware this link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Can’t make or receive calls on the landline

Hale2023 — Sat, 03 Jun 2023 21:00:17 GMT

I now have this problem for 7 days no calls in and out all checks carried on my side , sky has said that it's a open reach issues, now I get a text messege saying it's fixed, I tried calling my home sky number from my normal mobile and someone else is picking up my phone and hanging up, last week that happened to my dad and he got his IP hacked they locked his laptop and stole £2210 , we reported it via the police.

Re: Can’t make or receive calls on the landline

Daniel0210 — Sun, 04 Jun 2023 04:28:16 GMT

@Hale2023

You'll have to report the fault to Sky again. If you aren't able to do that add a post to this thread and we can try to get you some help via the forum.

Re: Can’t make or receive calls on the landline

TimmyBGood — Sun, 04 Jun 2023 15:26:11 GMT

@Hale2023 wrote:

last week that happened to my dad and he got his IP hacked they locked his laptop and stole £2210 , we reported it via the police.

Typically that happens where a user is scammed into granting remote access to a device used for online banking, and is not related to phone/internet failure unless that's the pretext used by the scammers in the first place.