topic Re: Landline phone not working in Talk

Landline phone not working

Frankwell — Mon, 29 May 2023 10:46:10 GMT

It says my landline is temporarily unavailable - though the internet's working fine - is there a way to find out how long this might take? Many thanks

Re: Landline phone not working

Frankwell — Mon, 29 May 2023 10:47:51 GMT

Also, do I need to report that this has happened, or does Sky already know?

Re: Landline phone not working

cookiemonsteruk — Mon, 29 May 2023 10:55:22 GMT

@Frankwell

I would recommend calling sky as below

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

If the fault is local to a few houses then sky may not know

If you have no means of calling we can escalate to sky

Re: Landline phone not working

Daniel0210 — Mon, 29 May 2023 11:17:54 GMT

@Frankwell

Always worth telling Sky just in case your issue drags on. This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Landline phone not working

Frankwell — Mon, 29 May 2023 11:41:47 GMT

Rang the Sky helpline - the fault had already been reported, and is being seen to by Open Reach. Many thanks to everyone.