topic Re: No dial tone in Talk

No dial tone

andrea1981 — Thu, 25 May 2023 17:36:19 GMT

Anyone else within the LS14 area experiencing an outage with their landline. I have no dial tone and cannot make or receive calls. I still have broadband which I find bizarre as I thought one could not work without the other. I have tried troubleshooting but to no avail. 😔

Re: No dial tone

Highlinder — Thu, 25 May 2023 18:00:08 GMT

@andrea1981 Is your broadband working at normal speed? Has it dropped in the period that you have noticed that you lost your ability to use your landline?

Re: No dial tone

andrea1981 — Thu, 25 May 2023 18:04:01 GMT

Broadband running at exact same speeds which is good as I WFH 3 days a week so need a stable connection. Was going to try and unplug the router and phone etc but worried it may then cause the Broadband to stop working.

Re: No dial tone

Highlinder — Thu, 25 May 2023 18:10:15 GMT

@andrea1981 I would leave it alone and if you have been able to report this to Sky then if this is an area wide outage for talk then Openreach should be on the case. Hav you called Sky for any updates on this?

Re: No dial tone

andrea1981 — Thu, 25 May 2023 18:13:30 GMT

Yeah they are aware. Called sky earlier for update and not meaning to be horrible or anything but I might as well have just asked my cat for what use the agent was. 😅. Thanks for your advice though. Its appreciated 🙂

Re: No dial tone

Mark39 — Thu, 25 May 2023 18:45:49 GMT

@andrea1981 wrote:

Yeah they are aware. Called sky earlier for update and not meaning to be horrible or anything but I might as well have just asked my cat for what use the agent was. 😅. Thanks for your advice though. Its appreciated 🙂

Probably not Sky's fault, to be honest. They can only tell you what Openreach have told them and that's often along the lines of 'yes, there's fault' and then 'it's fixed'.