topic Re: Notify Sky that Sky Talk is not working in Talk

Notify Sky that Sky Talk is not working

Frustrated+of+Lew — Wed, 24 May 2023 13:28:50 GMT

Sky Talk just tells me there are technical issues - over several days. How do I request Sky to fix this?

Re: Notify Sky that Sky Talk is not working

GD1 — Wed, 24 May 2023 13:31:26 GMT

@Frustrated+of+Lew To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Notify Sky that Sky Talk is not working

Addie15 — Wed, 24 May 2023 13:33:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to Frustrated+of+Lew.

Re: Notify Sky that Sky Talk is not working

Lisa-P1987 — Fri, 26 May 2023 15:18:29 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks