topic Re: Line Cord Error in Talk

Line Cord Error

billy.mac1 — Mon, 22 May 2023 17:40:50 GMT

Landline has not worked for two weeks, Ive reported as a Fault to Sky twice, but cant discuss the issue due to bad mobile coverage. We originally had a Braodband Fault, which has been fixed, but landline hasnt worked since the engineer changed our NTE.

Ive been through all of the online checks and then get to raise a fault and then get a robot message to call a number, which I can use becuase of poor mobile coverage.

Re: Line Cord Error

Highlinder — Mon, 22 May 2023 17:48:40 GMT

@billy.mac1Did the engineer change the type of socket you had or was this a like for like change?

Re: Line Cord Error

billy.mac1 — Mon, 22 May 2023 17:59:40 GMT

Its the latest BT Openreach version with the Broadband socket on the left and the PSTN socket on the right

Re: Line Cord Error

Highlinder — Mon, 22 May 2023 18:56:03 GMT

@billy.mac1Is your broadband still plugged into a filter at all or are they split without the need for a filter now?

Re: Line Cord Error

billy.mac1 — Tue, 23 May 2023 07:39:28 GMT

Hi @Highlinder , no splitter as I have a VOIP telephany service from Sky , phone is connected directly into the SKY Wifi Box

Re: Line Cord Error

Highlinder — Tue, 23 May 2023 07:41:09 GMT

@billy.mac1 If the phone is plugged into the router what colour is the voice light? Is it green or amber or is it not any colour at all?

Re: Line Cord Error

billy.mac1 — Tue, 23 May 2023 13:24:22 GMT

@Highlinder Voice light is green

Re: Line Cord Error

Highlinder — Tue, 23 May 2023 14:07:28 GMT

@billy.mac1 Have you tried any other phones in the socket or is this the only one that you have?

Re: Line Cord Error

billy.mac1 — Tue, 23 May 2023 20:10:12 GMT

Hi @Highlinder its the only one I have

Re: Line Cord Error

Highlinder — Tue, 23 May 2023 20:48:12 GMT

@billy.mac1 Can you borrow another phone to see if it is the phone or it is a problem with the line.

Re: Line Cord Error

billy.mac1 — Fri, 26 May 2023 10:14:14 GMT

@Highlinder I went out and bought a corded phone, just to satisfy myself that it isnt my DAB phone that was the issue and corded phone doesnt work either. Ive raised a complain with Sky, and I still get asked to call them, even though I keep telling them that I dont have any mobile coverage in my house and have asked them to send an engineer as its clearly as issue on their voice platform or an issue with the wifi router ... nothing back from Sky.

Re: Line Cord Error

Mark39 — Fri, 26 May 2023 10:18:39 GMT

@billy.mac1 iif you wish, we can ask Sky's messaging team to contact you via the forum so that you can report it?

Re: Line Cord Error

Highlinder — Fri, 26 May 2023 14:16:05 GMT

@Mark39 It looks like this is going to be the only way to get this fault logged for @billy.mac1 . I can do it if you like, I don't mind either way.

Re: Line Cord Error

Mark39 — Fri, 26 May 2023 14:31:47 GMT

I agree @Highlinder . I was just going to wait on @billy.mac1's confirmation before going ahead but I don't mind either way either 🙂

Re: Line Cord Error

billy.mac1 — Fri, 26 May 2023 18:16:07 GMT

@Mark39 and @Highlinder , hi both, I have an open fault with Sky and I keep getting the same response to call a number, but as my landline doesnt work and I have no mobile coverage in the house, dont know how that is going to work. This has been ongong now for almost 3 weeks now. I just need them to send an engineer out

Re: Line Cord Error

Mark39 — Fri, 26 May 2023 18:47:58 GMT

@billy.mac1 wrote:

@Mark39 and @Highlinder , hi both, I have an open fault with Sky and I keep getting the same response to call a number, but as my landline doesnt work and I have no mobile coverage in the house, dont know how that is going to work. This has been ongong now for almost 3 weeks now. I just need them to send an engineer out

We have no way of knowing whether an engineer has already been booked, or why not, if that's the case. You'll need to speak to Sky, I'm afraid, to establish what's going on, and the way forward.

As I posted previously, let us know if you want us to arrange for the Sky's messaging team to contact you here, so that you can do that.

Re: Line Cord Error

Highlinder — Fri, 26 May 2023 18:48:39 GMT

@billy.mac1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will now be tomorrow.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Line Cord Error

billy.mac1 — Fri, 26 May 2023 19:40:42 GMT

@Highlinder and @Mark39 , thank you both for your support, very much appreciated

Re: Line Cord Error

Addie15 — Sat, 27 May 2023 07:59:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to billy.mac1.