topic Re: Phone line - cannot make or receive calls in Talk

Re: Phone line - cannot make or receive calls

SNOOKER41ball — Mon, 22 May 2023 12:38:40 GMT

We cannot recieve or make calls on our land line as it crackles loudly.

we have had broadband and sky TV for several years and this has happened recently.

Can you help

regards

Malc Belshaw

Re: Phone line - cannot make or receive calls

Daniel0210 — Mon, 22 May 2023 14:09:28 GMT

@SNOOKER41ball

Try the troubleshooting via this link. If it discovers an external fault it may allow you to arrange an engineer.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Phone line - cannot make or receive calls

Mark39 — Mon, 22 May 2023 14:09:58 GMT

First try the connection test here, regardless that your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, it will need to be reported directly to Sky. If you wish, we can ask their messaging team to contact you via the forum so that you can do that.