topic Re: I am getting "please check line cord" on my cordless phone. in Talk

I am getting "please check line cord" on my cordless phone.

jacksanday — Thu, 18 May 2023 15:44:39 GMT

I have checked all the cables, filters, etc, and bought a new corded landline phone which I connected to the master phone socket but got nothing, I can't seem to find a way to speak to Sky about the problem without using a phone, I would be very grateful if some of you guys out there could help me.

Re: I am getting "please check line cord" on my cordless phone.

Highlinder — Thu, 18 May 2023 15:45:43 GMT

@jacksanday Does the Sky router have a voice light on it?

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Thu, 18 May 2023 15:49:54 GMT

Thanks for replying, No, I don't have a voice light on my router, I should have also said that Broadband is working fine without problems.

Re: I am getting "please check line cord" on my cordless phone.

Highlinder — Thu, 18 May 2023 15:56:26 GMT

@jacksanday Can you run through the steps in the link below and if it says that you have to call just come back and let us know.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Thu, 18 May 2023 15:57:41 GMT

Ok, I will try that.

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Thu, 18 May 2023 16:01:07 GMT

Yes it says to call, I will be signing of now but will continue tomorrow, thanks again for your help.

Re: I am getting "please check line cord" on my cordless phone.

Highlinder — Thu, 18 May 2023 16:28:01 GMT

@jacksanday I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Thu, 18 May 2023 18:14:40 GMT

Thank you once again for your reply, I will hopefully here from Sky tomorrow.

Re: I am getting "please check line cord" on my cordless phone.

Tom-W19 — Fri, 19 May 2023 08:44:10 GMT

Thanks for escalating. We've sent an invite to jacksanday.

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Fri, 19 May 2023 10:58:37 GMT

Thank you all for your help, a line fault was found and Openreach will fix it on Monday, i will give an update after that.

Re: I am getting "please check line cord" on my cordless phone.

Addie15 — Mon, 22 May 2023 15:44:23 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

Re: I am getting "please check line cord" on my cordless phone.

jacksanday — Mon, 22 May 2023 15:45:45 GMT

The Openreach Engineer has now fixed the problem and phones are working again, many thanks for all the help from the Sky Community.