topic Re: Landline in Talk

Landline

JJJeanie — Thu, 18 May 2023 12:39:10 GMT

Our landline has suddenly stopped working and after checking everything, I phoned - only to be told that no staff are available to answer the phones as they are all training!?!?! All of them? I wouldn't worry but we need this landline as my mother is disable and vulnerable and the mobile signal is on and off. Anyone else having trouble?
Ive tried Twitter too! 😞

Re: Landline

Nat431 — Thu, 18 May 2023 12:51:06 GMT

Same problem here. I've rung lots of different sky numbers for all different departments but they are all closed for training!!!!

Re: Landline

Mark39 — Thu, 18 May 2023 14:38:24 GMT

From previous posts, I doubt they'll be closed to calls for very long. Try again later.

Re: Landline

KevNewMedia — Thu, 18 May 2023 15:04:46 GMT

Hi @JJJeanie and @Nat431

Welcome to the Sky Community.

You can try and run a check against your service in our service checker and if it picks up the fault, it'll book an engineer for you. Have a look here.

EDIT:

@JJJeanie is your account registered with our accessibility team? You can do this here.