topic Phoneline Crackling in Talk

Phoneline Crackling

LottieEgypt — Wed, 17 May 2023 12:11:55 GMT

I've no idea how long this problem has been going on, but I got a call on my landline today (a rare occurrence) and I couldn't hear a thing over loud crackling/static. My broadband is completely fine, no issues whatsoever (I've run the broadband checks too), so I wouldn't have known this was an issue if someone hadn't called me. I've tried unplugging the phone and checking the connection. Openreach have been in the area several times in the past week or so, so I don't know whether it's me or something else.

Re: Phoneline Crackling

caesarome — Wed, 17 May 2023 12:16:03 GMT

@LottieEgypt

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phoneline Crackling

LottieEgypt — Wed, 17 May 2023 12:19:14 GMT

I've already run this test today, but I've run it again just now and it says there are no issues. Green ticks all the way down.

Re: Phoneline Crackling

caesarome — Wed, 17 May 2023 12:21:48 GMT

Did you plug your connection into the test socket in the master box ?

Re: Phoneline Crackling

LottieEgypt — Wed, 17 May 2023 12:29:29 GMT

Yes I've done that. Just crackline and a dial tone

Re: Phoneline Crackling

caesarome — Wed, 17 May 2023 12:31:32 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phoneline Crackling

Lisa-P1987 — Thu, 18 May 2023 09:12:47 GMT

Thanks for escalating this. We’ve sent LottieEgypt an invite to chat.