https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308354#M82223 I cannot make or receive phone calls and my phone just says check phone line. I have gone through all the help steps but no joy. I still have internet although slower than it should be. Sun, 14 May 2023 18:44:18 GMT Kirsten27 2023-05-14T18:44:18Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308354#M82223 I cannot make or receive phone calls and my phone just says check phone line. I have gone through all the help steps but no joy. I still have internet although slower than it should be. Sun, 14 May 2023 18:44:18 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308354#M82223 Kirsten27 2023-05-14T18:44:18Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308357#M82224 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769509">@Kirsten27</a>&nbsp;wrote:<BR />I cannot make or receive phone calls and my phone just says check phone line. <STRONG>I have gone through all the help steps but no joy</STRONG>. I still have internet although slower than it should be.<HR /></BLOCKQUOTE> <P>Does that include a line connection test?</P> Sun, 14 May 2023 18:44:57 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308357#M82224 Mark39 2023-05-14T18:44:57Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308364#M82225 <P>I tried phoning sky yesterday and it did an automated phone line check it said their was a fault on the line but it didnt transfer to anyone to help me.</P> Sun, 14 May 2023 18:47:59 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308364#M82225 Kirsten27 2023-05-14T18:47:59Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308368#M82226 <P>You can run the connection test from the link here. Ignore the fact that your broadband is working (albeit not very well). If the test detects a fault, you'll be able to book an engineer there and then:&nbsp;<A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Sun, 14 May 2023 18:50:11 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308368#M82226 Mark39 2023-05-14T18:50:11Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308376#M82227 <P>Thank you @ Mark39&nbsp;</P> Sun, 14 May 2023 18:57:51 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308376#M82227 Kirsten27 2023-05-14T18:57:51Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308388#M82228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769509">@Kirsten27</a>&nbsp;if you've run the test, did it allow you to book an engineer? If you're still having difficulty, let us know.</P> Sun, 14 May 2023 19:03:58 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308388#M82228 Mark39 2023-05-14T19:03:58Z https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308435#M82229 <P>I ran the test but it didnt find a fault, I finally got to speak to an advisor and they have booked an engineer.&nbsp; Thanks for your help though much appreciated</P> Sun, 14 May 2023 19:54:19 GMT https://helpforum.sky.com/t5/Talk/No-phone-line/m-p/4308435#M82229 Kirsten27 2023-05-14T19:54:19Z