topic Re: No Landline its been down for over 7 hours in Talk

No Landline its been down for over 7 hours

paultank — Fri, 12 May 2023 18:44:28 GMT

I have no landline and the internet BB has been in and out all day recived a text from sky to say there were issues and were fixing it but its been over 7 hours .

Re: No Landline its been down for over 7 hours

Highlinder — Fri, 12 May 2023 19:39:52 GMT

@paultank You will just have to wait. It could be a wider issue and yourself. You can keep up to date with things by running the broadband test and checking the service status.

First link is the broadband test, it will run through and let you know about the outage and any updates.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Second link is to check the service status.

https://www.sky.com/help/servicestatus#/uk/issues

Re: No Landline its been down for over 7 hours

paultank — Sat, 13 May 2023 08:16:26 GMT

Thanks but that is no help when you live in a mobile dead zone and your landline is not working , i work in IT and find it very hard to accept they cant provide updated info on any major or issue affecting customer araes , shocking

Re: No Landline its been down for over 7 hours

TimmyBGood — Sat, 13 May 2023 10:45:33 GMT

@paultank

As you work in IT then you'll appreciate that domestic broadband has no particular availability guarantee or service level agreement: those come with much more expensive business broadband services.

Re: No Landline its been down for over 7 hours

Highlinder — Sat, 13 May 2023 09:03:37 GMT

@paultank If you are able to get to here, you should be able to get to both the broadband test and also the status website.

Re: No Landline its been down for over 7 hours

Mark39 — Sat, 13 May 2023 09:17:04 GMT

@paultank wrote:

Thanks but that is no help when you live in a mobile dead zone and your landline is not working , i work in IT and find it very hard to accept they cant provide updated info on any major or issue affecting customer araes , shocking

Sky are reliant on Openreach providing updates to them, that they can pass on to customers. These are generally scant, along the lines of first 'we know there's a fault and we're working on it' and then 'it's fixed'.