topic Re: Issues phoning Canada in Talk

Issues phoning Canada

Frankiboy+76 — Fri, 28 Apr 2023 17:55:59 GMT

Hi my parents recently changed provider to Sky for calls and broadband however since the switch they are unable to make calls to Canada, they spoke with a representative today who made sure that International calls were on their package which they are but he said its been a known problem from a while apparently - can you confirm this please, they can receive calls from Canada but need to be able to call as well. Cheers

Re: Issues phoning Canada

Daniel0210 — Fri, 28 Apr 2023 18:01:13 GMT

@Frankiboy+76

We are customers here so can't confirm what you've been told. I can't remember seeing any other posts on calling Canada issues.

Re: Issues phoning Canada

Highlinder — Fri, 28 Apr 2023 18:01:49 GMT

@Frankiboy+76 This is mainly a customer to customer community forum, If you have spoken to Sky and they have told you that there is issues with this. You might have to get your parents to call Sky back for a solution.

Re: Issues phoning Canada

pochon123 — Mon, 01 May 2023 01:43:52 GMT

I was able to call to Canada and now cannot. This has been ongoing for a couple of weeks. The sky team told me it was at the canadian end and that they were trying to get them to fix it! I was checking posts to see if anyone else was having the same issue.

Re: Issues phoning Canada

Tracker12 — Wed, 03 May 2023 02:41:06 GMT

I'm also having the same problem.

Can anyone suggest a fix?

Re: Issues phoning Canada (Sky Talk International Extra)

RWLPenguin — Fri, 05 May 2023 15:10:59 GMT

We have Sky Talk International Extra and are paying £15.50 for that package. When we call a Canadian number most days of the week, especially in the evening we get a busy signal. However calling the same Canadian number using my mobile on the O2 Network the call gets through. I wonder if Sky does not have enough capacity to reach Canada. It certainly is now not worth the money as my wife has a an O2 Bolton at £3 per month for international calling.

Re: Issues phoning Canada (Sky Talk International Extra)

Mark39 — Fri, 05 May 2023 15:13:41 GMT

@RWLPenguin I doubt it's anything to do with capacity. More likely a routing issue. Have you reported it to Sky?

Re: Issues phoning Canada (Sky Talk International Extra)

RWLPenguin — Fri, 05 May 2023 16:06:30 GMT

@Mark39 Just off the phone the with Sky. Yes they are aware of an issue when calling Canada since April. The issue is "actively" being worked on. We have experienced the busy signal when calling Canada using a Sky landline way before April. I whinge'd and was able to obtain a £10 Tesco voucher, though remains to be seen if I will get it. If not fixed by the end of May I will whinge again as I do not like paying £15.50 per month for a service that sometimes works.

Re: Issues phoning Canada

Canuk101 — Fri, 05 May 2023 17:35:46 GMT

I have called Sky twice about this. The problem is clearly with Sky. My daughter is with BT and can get through. I can't. I get a busy signal. This needs to be resolved by sky ASAP!

Re: Issues phoning Canada

Canuk101 — Fri, 05 May 2023 17:38:10 GMT

Keep calling Sky

Re: Issues phoning Canada

Mark39 — Fri, 05 May 2023 18:46:10 GMT

@Canuk101 wrote:

This needs to be resolved by sky ASAP!

I imagine they're aware of that...

Re: Issues phoning Canada

MarcusAyton — Sat, 06 May 2023 13:46:48 GMT

I am having an issue similar but with Switzerland.

Out going calls are getting a contant engaged tone, yet using a mobile get's through straight away.

I hope this gets fixed very soon as it is extremely annoying.

Re: Issues phoning Canada

Daniel0210 — Sat, 06 May 2023 13:49:04 GMT

@MarcusAyton

You may want to call Sky and report your issue as they may not be aware of issues with calling Switzerland.

Re: Issues phoning Canada

Dolly+Ranade — Fri, 12 May 2023 17:32:59 GMT

We have the same with Switzerland. I keep phoning Sky and they keep saying 'they're escalating it to the network team and they'll call me within 72 hours'.

Re: Issues phoning Canada

MarcusAyton — Fri, 12 May 2023 21:16:30 GMT

Yes I have been in touch as well with support and I have just received the same response (after an engineer came out to check the line to finding no fault).

So hopefully someone will get the problem sorted out asap.