topic Re: Landline not working in Talk

Landline not working

Den69 — Mon, 01 May 2023 11:58:49 GMT

I have recently switched from Vodafone to Sky but I have just realised that my landline is not working. Broadband and sky Q working fine but no dialling tone. Tried all suggestions on the website with no change.

Re: Landline not working

caesarome — Mon, 01 May 2023 12:22:49 GMT

Does your broadband router/hub have a voice light on it that is lit, if it does then you need to plug the cable into the back of it for your phone line to work.

Re: Landline not working

Den69 — Mon, 01 May 2023 12:35:27 GMT

No it has no voice light

Re: Landline not working

caesarome — Mon, 01 May 2023 12:49:58 GMT

To confirm it has no voice light or it has one but it is not lit ?

Re: Landline not working

Den69 — Mon, 01 May 2023 13:44:18 GMT

It has no voice light nor is it on

Re: Landline not working

caesarome — Mon, 01 May 2023 15:24:13 GMT

@Den69

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start