topic Re: Faulty landline in Talk

Faulty landline

SheilaSkye — Sun, 15 Jan 2023 18:18:36 GMT

My phone won't ring in or out I've tried a new phone incase my handset was faulty but it's still the same. Can my line be tested?

Re: Faulty landline

Daniel0210 — Sun, 15 Jan 2023 18:22:43 GMT

@SheilaSkye

Try this line test yourself. If a fault is found outside you should be able to book an engineer repair. Disregard it saying it's for a broadband test.

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

Re: Faulty landline

SheilaSkye — Fri, 17 Feb 2023 19:35:53 GMT

Yes broadband is fine

Re: Faulty landline

caesarome — Fri, 17 Feb 2023 19:38:58 GMT

What was the result of the test, did it not find a fault on your phone line ?

Re: Faulty landline

SheilaSkye — Fri, 17 Feb 2023 19:51:13 GMT

An engineer came out a couple of weeks ago and changed the terminals where the phone plugs in. Everything was working but now has stopped

Re: Faulty landline

Mark39 — Fri, 17 Feb 2023 20:08:56 GMT

@SheilaSkye wrote:

An engineer came out a couple of weeks ago and changed the terminals where the phone plugs in. Everything was working but now has stopped

Click on the link and run this test:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: Faulty landline

SheilaSkye — Fri, 17 Feb 2023 21:04:06 GMT

Test ran it says Wi-Fi is ok

Re: Faulty landline

caesarome — Fri, 17 Feb 2023 21:38:14 GMT

@SheilaSkye
To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Faulty landline

Tom-W19 — Sat, 18 Feb 2023 08:47:35 GMT

Thanks for escalating. We've sent an invite to SheilaSkye.

Re: Faulty landline

Tom-W19 — Sat, 18 Feb 2023 10:33:23 GMT

After speaking with SheilaSkye we accessed the account and ran a line test which detected an external fault on the line.

We have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you SheilaSkye and thanks again.

Re: Faulty landline

M+a — Fri, 28 Apr 2023 10:03:46 GMT

No sound no dialing tone cannot receive or make calls

Re: Faulty landline

Mark39 — Fri, 28 Apr 2023 10:43:18 GMT

@M+a wrote:

No sound no dialing tone cannot receive or make calls

Have you run the connection test referred to earlier in the thread? Are you new to Sky?

Re: Faulty landline

SheilaSkye — Fri, 28 Apr 2023 13:12:30 GMT

At long last, not having a Land line for three weeks, an Engineer came to not only look at the indoor phone but checked the outside cabinet, where, yet again just like February this year, there was a faulty cable. Apparently they are very thin and so very vulnerable. I think that these Companies should get their act together and provide some protection for the cables used and then the User would not have to keep pestering the company to get the faults fixed.

Re: Faulty landline

Mark39 — Fri, 28 Apr 2023 13:24:18 GMT

@SheilaSkye wrote:

At long last, not having a Land line for three weeks, an Engineer came to not only look at the indoor phone but checked the outside cabinet, where, yet again just like February this year, there was a faulty cable. Apparently they are very thin and so very vulnerable. I think that these Companies should get their act together and provide some protection for the cables used and then the User would not have to keep pestering the company to get the faults fixed.

Only one organisation has responsibility for the phone network outside your home - that's Openreach. Nothing to do with Sky or any other service provider.

Re: Faulty landline

M+a — Sat, 29 Apr 2023 11:41:43 GMT

No dialing tone unable to receive or make calls

Re: Faulty landline

Daniel0210 — Sat, 29 Apr 2023 11:43:42 GMT

@M+a

You have already said that. Please see the post from @Mark39

@Mark39 wrote:

@M+a wrote:

No sound no dialing tone cannot receive or make calls

Have you run the connection test referred to earlier in the thread? Are you new to Sky?

Re: Faulty landline

M+a — Sat, 29 Apr 2023 11:45:44 GMT

Yes tried everything

Re: Faulty landline

Daniel0210 — Sat, 29 Apr 2023 11:49:10 GMT

@M+a

Did the test show an external fault? If it did, does it allow you to arrange an engineer visit?

Re: Faulty landline

M+a — Sat, 29 Apr 2023 15:32:22 GMT

Yes my husband has

And a sky customer for a long time

Re: Faulty landline

Daniel0210 — Sat, 29 Apr 2023 15:42:34 GMT

@M+a

Your tenure as a customer is irrelevant. You'll have to wait for the engineers visit now. I think you've replied that it allowed you to arrange one as your reply isn't clear.