topic Help needed on behalf of parents in Talk

Help needed on behalf of parents

Fionaspk — Sat, 29 Apr 2023 15:23:27 GMT

How can I speak to someone from sky regarding a problem on my elderly parents landline, they are both hard of hearing and are struggling to report it themselves so I would like to do this on their behalf

Re: Help needed on behalf of parents

caesarome — Sat, 29 Apr 2023 15:27:50 GMT

If you have access this online account for their services then see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: Help needed on behalf of parents

Mark39 — Sat, 29 Apr 2023 15:28:47 GMT

Their best option is to register with the Accessibility team, who have additional contact options for the hard of hearing.

I don't think the customer service,centres would be able to help you, as they have to speak to the accountholder in order to pass security.

https://www.skyaccessibility.sky/