topic Re: Landland not working in Talk

Landland not working

DALunan — Sat, 22 Apr 2023 18:33:08 GMT

I can receive calls to my landline but I can not make calls. When I try to make calls it either is silent, or says I have dialled a wrong number, or speaks to me in an automated foreign language. This has happened today, 22nd April 2023, and yesterday.

Can someone from Sky please e-mail as I can not call Sky because my landline does not work.

Thanks.

Re: Landland not working

caesarome — Sat, 22 Apr 2023 18:36:31 GMT

@DALunan

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landland not working

Daniel0210 — Sat, 22 Apr 2023 18:40:31 GMT

@DALunan

Sky don't use email as a general method of communication. They won't know who you are from your Community log-in as it isn't linked to your real account.

Edit: rest of post deleted as similar to that posted by @caesarome

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:40:16 GMT

How do I book an engineer please?

Re: Landland not working

caesarome — Sat, 22 Apr 2023 18:42:02 GMT

@caesarome wrote:

@DALunan

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:42:20 GMT

The broadband works okay and there is no fault. I am talking about my landline which is not connected to my broadband. I do not have an internet phone.

Re: Landland not working

caesarome — Sat, 22 Apr 2023 18:44:35 GMT

I am aware it is your phone service that isn't working which is why I posted the link for you to get the line test run. There is an option to say that your broadband is fine as you will see.

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:44:38 GMT

How do I book an engineer please? My landline is not working. Thanks

Re: Landland not working

Highlinder — Sat, 22 Apr 2023 18:45:43 GMT

@DALunan Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:45:58 GMT

Thanks I ran it and it confirms that my broadband is working. How do I get help with my landline please?

Re: Landland not working

caesarome — Sat, 22 Apr 2023 18:47:40 GMT

Did you run the complete test ?

Re: Landland not working

Highlinder — Sat, 22 Apr 2023 18:47:14 GMT

@DALunan Look at the post with the link that I posted and let us know which router you have please.

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:47:54 GMT

Thanks for your help but my internet hub is working fine. My landline which is not working.

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:48:36 GMT

It is the third one skybroad band and hub

Re: Landland not working

Highlinder — Sat, 22 Apr 2023 18:52:24 GMT

@DALunan Does it have 4 lights and are they green?

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:53:15 GMT

The test only tests my broadband not my landline so confused please. Thanks..

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:53:45 GMT

yes all lights are green

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:54:13 GMT

I mean 3 lights I only have 3 lights

Re: Landland not working

Highlinder — Sat, 22 Apr 2023 18:55:16 GMT

@DALunan Plug a normal phone into the back of the router if the voice light is green and if so should give you a dial tone.

Re: Landland not working

DALunan — Sat, 22 Apr 2023 18:57:08 GMT

I only have a normal phone? I am puzzled not tech minded at 78 years old. I have an oldfashioned phone that you plug into the wall how do I plug it into the internet please?