topic Re: Landline fault in Talk

Landline fault

J+ogilvy — Wed, 19 Apr 2023 16:18:45 GMT

Does anybody have a number to actually talk to someone from sky ??

im only getting an automated message saying there's a fault in the exchange ! I have no phone line & although I sort of have internet it's very very slow !
as a result I can't access the sky app either ?

I reported this fault last Friday and was told it would be delt with next day as engineers have recently done work in there !

I have had no update at all , I have no idea what's going on !!

Re: Landline fault

caesarome — Wed, 19 Apr 2023 16:19:53 GMT

Does anything show here for you:

https://www.sky.com/help/servicestatus/your-services

Re: Landline fault

Mark39 — Wed, 19 Apr 2023 16:22:55 GMT

The automated message you're hearing indicates that the fault is more widespread than just your line - and it hasn't been fixed yet.

Re: Landline fault

J+ogilvy — Wed, 19 Apr 2023 16:44:18 GMT

That's saying there are no faults !

Re: Landline fault

J+ogilvy — Wed, 19 Apr 2023 16:47:21 GMT

None of the neighbours have a fault !

we did have a new line put in a few months ago ! It's always been fine until an engineer goes in the exchange , that's what usually happens .