topic Re: Line cord error in Talk

Line cord error

Thandi2012 — Mon, 17 Apr 2023 09:43:39 GMT

My housephone hasnt been working last couple of months with a line cord error. At first i thought this was a faulty handset, have rebooted the device but still same thing. I rely on the landline as the mobile signal in my area isnt good.

Re: Line cord error

Daniel0210 — Mon, 17 Apr 2023 09:47:39 GMT

@Thandi2012

Have you reported this to Sky during the period you've had no landline?

Re: Line cord error

Thandi2012 — Mon, 17 Apr 2023 10:30:49 GMT

No i havent. I cant seem to find a number that i can ring.

Re: Line cord error

Daniel0210 — Mon, 17 Apr 2023 10:32:02 GMT

@Thandi2012

Before contacting Sky try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: Line cord error

Thandi2012 — Mon, 17 Apr 2023 10:55:59 GMT

Thank you, i have ckecked- my router has power, internet wifi and nothing says voice?

Re: Line cord error

Daniel0210 — Mon, 17 Apr 2023 11:35:26 GMT

@Thandi2012

To see if they can help I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Line cord error

Lisa-P1987 — Mon, 17 Apr 2023 11:46:00 GMT

Thanks for escalating this. We’ve sent Thandi2012 an invite to chat.

Re: Line cord error

Thandi2012 — Mon, 17 Apr 2023 11:48:01 GMT

Thank you for your help, much appreciated. Will watch our for all the messages.