topic No phone line in Talk

No phone line

Tucker90 — Mon, 17 Apr 2023 09:34:41 GMT

Our phone line isn't working broadband is fine. Can't make or receive calls have tried another handset but still not working.

Re: No phone line

Daniel0210 — Mon, 17 Apr 2023 09:51:09 GMT

@Tucker90

Try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: No phone line

Tucker90 — Mon, 17 Apr 2023 10:01:11 GMT

It says there isn't a problem doing that.

Re: No phone line

Daniel0210 — Mon, 17 Apr 2023 10:04:04 GMT

@Tucker90
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: No phone line

Mr+Flibbles+86 — Mon, 17 Apr 2023 10:27:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: No phone line

Addie15 — Wed, 19 Apr 2023 13:47:53 GMT

Update-We are closing this chat session now, but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.