topic Re: Cut phone line in Talk

Cut phone line

CamillaD — Mon, 10 Apr 2023 14:53:39 GMT

Our phone line has been accidentally cut by our neighbour - turns out it was run along the front of their house. We've now got no phone line/broadband. Who do we need to contact to try and arrange getting this fixed? We're with Sky but I'm assuming it's a BT line outside the house. Thanks in advance.

Re: Cut phone line

GD1 — Mon, 10 Apr 2023 14:56:30 GMT

@CamillaD To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Cut phone line

Addie15 — Tue, 11 Apr 2023 07:25:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to CamillaD.

Re: Cut phone line

Addie15 — Thu, 13 Apr 2023 08:12:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.