topic Re: Land line cordless issue in Talk

Land line cordless issue

triky — Sun, 09 Apr 2023 14:13:51 GMT

Recently changed from bt to sky. Seemless change except land line. I have a set of cordless BT synergy phones. These worked perfectly plugged into wall and also perfectly when BT changed to plug into the hub. I plugged them into the sky hub. No dial tone No connection. I plugged a standard corded phone in and it works fine. Any ideas.?

Re: Land line cordless issue

Mark39 — Sun, 09 Apr 2023 14:16:37 GMT

Unfortunately it looks like your BT cordless phones aren't compatible with Sky VOIP.

Re: Land line cordless issue

triky — Sun, 09 Apr 2023 14:33:51 GMT

Shame ..they worked well with bt

Re: Land line cordless issue

triky — Sun, 09 Apr 2023 19:28:54 GMT

Does anyone have recommendations for cordless phones compatible with the sky router?

Re: Land line cordless issue

Mark39 — Sun, 09 Apr 2023 19:59:58 GMT

Any standard cordless phone should be fine. Not a VOIP phone and not one designed for BT's Digital
Voice service (I'm thinking that might have been the issue with your BT cordless phone)

Re: Land line cordless issue

TimmyBGood — Mon, 10 Apr 2023 13:28:05 GMT

@Mark39 wrote:

not one designed for BT's Digital Voice service (I'm thinking that might have been the issue with your BT cordless phone)

@triky

I believe 'Synergy' branding long pre-dates 'Digital Voice' and so they should be generic DECT under the hood.

A quick look for manuals from that range shows them copywrited around 15 year ago: I guess that makes it possible there are compatibility issues with the ATA in a Sky Broadband Hub.

BT would presumably have tested their own Smart Hub 2 with phones they have supplied going back quite a while.