https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275899#M81612 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1990610">@sophiemel</a>&nbsp;wrote:<BR /><P>I had sky fibre installed on Thursday. The engineer plugged the phone into the router and said it should be active within 24 hours. I would see the light on the front of the router when all good. It is now Sunday and phone is still not working? I need this phone working as a high priority please help!</P><HR /></BLOCKQUOTE><P>Try this help -&nbsp;<A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">Fix problems with your phone | Sky Help | Sky.com</A></P> Sun, 09 Apr 2023 09:43:19 GMT TechmanagerMal 2023-04-09T09:43:19Z https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275898#M81611 <P>I had sky fibre installed on Thursday. The engineer plugged the phone into the router and said it should be active within 24 hours. I would see the light on the front of the router when all good. It is now Sunday and phone is still not working? I need this phone working as a high priority please help!</P> Sun, 09 Apr 2023 09:34:29 GMT https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275898#M81611 sophiemel 2023-04-09T09:34:29Z https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275899#M81612 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1990610">@sophiemel</a>&nbsp;wrote:<BR /><P>I had sky fibre installed on Thursday. The engineer plugged the phone into the router and said it should be active within 24 hours. I would see the light on the front of the router when all good. It is now Sunday and phone is still not working? I need this phone working as a high priority please help!</P><HR /></BLOCKQUOTE><P>Try this help -&nbsp;<A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">Fix problems with your phone | Sky Help | Sky.com</A></P> Sun, 09 Apr 2023 09:43:19 GMT https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275899#M81612 TechmanagerMal 2023-04-09T09:43:19Z https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275909#M81613 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1990610">@sophiemel</a>&nbsp; Have you re-booted the router since the install on Thursday?</P> Sun, 09 Apr 2023 10:11:16 GMT https://helpforum.sky.com/t5/Talk/VoIP-problems/m-p/4275909#M81613 Highlinder 2023-04-09T10:11:16Z