topic Landline fault in Talk

Landline fault

Ann+at+school — Mon, 03 Apr 2023 16:21:38 GMT

Phone not working - no dialling tone just a noisy line and unable to receive calls too. Linked to personal alarm used for emergencies also so very important it is back up and running. Can sky check the line please.

Re: Landline fault

Mark39 — Mon, 03 Apr 2023 16:26:23 GMT

You can make an initial check yourself via the connection test link here, regardless of whether or not your broadband is working: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, it will need to be reported to Sky. If you wish, we can alert Sky here and they may be able to contact you via the Community's private online messaging service

Re: Landline fault

Ann+at+school — Mon, 03 Apr 2023 16:34:53 GMT

Broadband still working so test not relevant I don't think

Re: Landline fault

caesarome — Mon, 03 Apr 2023 18:52:29 GMT

That test checks both broadband and the phone connection but it is up to you if you want to run it or not.

Re: Landline fault

Mark39 — Mon, 03 Apr 2023 19:00:47 GMT

@caesarome wrote:

That test checks both broadband and the phone connection but it is up to you if you want to run it or not.

Yes, quite so. Exactly why I posted, "...regardless of whether or not your broadband is working."