topic Re: faulty phone line in Talk

faulty phone line

disney+j — Sat, 01 Apr 2023 13:45:47 GMT

phone rings and records the message but unable to talk or be heared on the handset.

i have tried another handset and restting both the modem and fttp unit but without success.

internet working fine.

need an engineer to chech the line

Re: faulty phone line

Highlinder — Sat, 01 Apr 2023 15:13:31 GMT

@disney+j Do you have another means to report this to Sky like a mobile phone?

Re: faulty phone line

disney+j — Mon, 03 Apr 2023 09:40:19 GMT

unable to contact sky for help as my sky registered phone number is the one at fault and sky will not be able to register my account.

i do have a mobile number but not recognised by sky.

i have followed all of skys instructions to eliminate the fault but with no success.

my sky system has been working well for many months so why do they want me to provide photos of my set up.

seems as though sky are playing at delaying some action on their part.

i am an 81 year old man who relies on comunication.

Re: faulty phone line

Daniel0210 — Mon, 03 Apr 2023 09:42:02 GMT

@disney+j
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: faulty phone line

Lisa-P1987 — Mon, 03 Apr 2023 09:52:31 GMT

Thanks for escalating this. We’ve sent disney+j an invite to chat.

Re: faulty phone line

Tom-W19 — Fri, 07 Apr 2023 09:05:30 GMT

Hi disney+j

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.