topic Re: Sky talk issue in Talk

Sky talk issue

simonrs — Fri, 31 Mar 2023 19:06:09 GMT

When I make or recieve a call I can hear the other person but they can't hear me

I have tried 3 different phones and powered down the hub for 10 minutes nothing helps all lights are on.

Last night it was intermittent tonight its all calls

Re: Sky talk issue

caesarome — Fri, 31 Mar 2023 19:18:18 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Sky talk issue

simonrs — Fri, 31 Mar 2023 19:35:52 GMT

I have tried the test and it says all is OK, could I actually be the hub

Re: Sky talk issue

caesarome — Fri, 31 Mar 2023 20:47:43 GMT

@simonrs

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky talk issue

Addie15 — Sat, 01 Apr 2023 07:14:42 GMT

Hi there, thank you for escalating this. We have sent an invite to simonrs.