topic Re: No dial tone in Talk

No dial tone

AOK7 — Sat, 25 Mar 2023 10:21:13 GMT

Hi there, for over a week now I've had no dial tone, can't make or receive calls. Have tried all the suggested tests and also a new phone. I've tried all my wall sockets too. Broadband seems to be working fine.

Re: No dial tone

caesarome — Sat, 25 Mar 2023 10:24:50 GMT

Have you made any changes to your broadband package recently ?

Re: No dial tone

AOK7 — Sat, 25 Mar 2023 14:15:26 GMT

Thanks for replying, no I haven't made any changes at all. I don't use the landline very often at all so I've only noticed this problem in the last few weeks, it may have been like this for longer for all I know.

Re: No dial tone

caesarome — Sat, 25 Mar 2023 16:23:36 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: No dial tone

AOK7 — Sat, 25 Mar 2023 17:54:10 GMT

Thanks @caesarome, all looks good on the test but still no dial tone 🤷🏻‍♂️🤔

Re: No dial tone

caesarome — Sat, 25 Mar 2023 19:27:11 GMT

@AOK7

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.