topic Re: Sky Talk Not Working in Talk

Sky Talk Not Working

Kiba01 — Fri, 17 Mar 2023 16:30:23 GMT

We switched to Sky Fibre a couple of weeks ago. We were told Talk would be acticated within 24 hours. We have been resetting the hub everyday but the voice light on the hub is still amber. We have tried all online guidelines.

Re: Sky Talk Not Working

Mark39 — Fri, 17 Mar 2023 17:03:02 GMT

@Kiba01 wrote:

We have tried all online guidelines.

To confirm, have you worked through this help guide?

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-voice-light-broadband-hub

Re: Sky Talk Not Working

Kiba01 — Sat, 18 Mar 2023 14:35:57 GMT

Yes we have worked through that help guide

Re: Sky Talk Not Working

Mark39 — Sat, 18 Mar 2023 14:48:13 GMT

OK, and (sorry I should have checked this with you as well) if your Hub has a Voice light which is lit, is your phone plugged into the Hub? It won't work in the usual wall socket.

Re: Sky Talk Not Working

Kiba01 — Sun, 19 Mar 2023 11:01:02 GMT

Phone is pligged into hub, not wall socket. Voice light is amber.

Re: Sky Talk Not Working

Mark39 — Sun, 19 Mar 2023 13:55:33 GMT

OK, best to report it to Sky, then. Either give them a call, if you have the means, or we can ask the Community messaging team, if they can help via the forum here, if you wish.

Re: Sky Talk Not Working

Annef51 — Tue, 28 Mar 2023 18:53:53 GMT

Hi, got sky broadband and talk installed today. Phone isn't working, faint green light under voice. All is connected as it should be. Any advice?

Re: Sky Talk Not Working

Highlinder — Tue, 28 Mar 2023 19:26:26 GMT

@Annef51 Have you tried restarting the router to see if the voice light will turn the same green as the others?