topic Re: Sky Talk issues in Talk

Sky Talk issues

Monty300716 — Mon, 13 Mar 2023 08:25:10 GMT

Hi my home phone isn't working I've checked there's no faults on the line and my broadband works fine. When i ring using my mobile it rings on the mobile but my home phone doesn't ring. Any help would be appreciated thanks.

Re: Sky Talk issues

Mark39 — Mon, 13 Mar 2023 09:35:57 GMT

Did you run the connection test here (even though your broadband is OK)?

https://www.sky.com/help/articles/broadband-diagnostic-start

If that didn't detect the fault, you'll need to report it to Sky. Either give them a call if you have the means, or we can alert the Community messaging team who may be able to help here. Just so you know, the messaging service isn't a live chat, so there's likely to be a delay between Sky's responses.

Re: Sky Talk issues

Monty300716 — Mon, 13 Mar 2023 10:06:00 GMT

I've run the connection test and there's no issue with it. Would be possible to alert the community messaging team for me please? Thank you for your help

Re: Sky Talk issues

Mark39 — Mon, 13 Mar 2023 10:18:04 GMT

Ok, I've flagged your post to Sky and a Community adviser may be able to help you later today. Look out for a blue/red chat 'bubble' towards the bottom of the page.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Talk issues

Greenfingers001 — Mon, 13 Mar 2023 10:18:33 GMT

Thank you for escalating this. We’ve sent an invite to chat 🙂

Re: Sky Talk issues

Tom-W19 — Mon, 13 Mar 2023 11:57:57 GMT

After speaking with Monty300716 we accessed the account and ran a line test which detected an external fault on the line.

We have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Monty300716 and thanks again.

Re: Sky Talk issues

CoH — Sun, 16 Apr 2023 09:19:03 GMT

My internet works fine but I cannot receive or make calls

Re: Sky Talk issues

Highlinder — Sun, 16 Apr 2023 09:26:51 GMT

@CoH Already answered your own thread on this matter.