topic Re: Sky landline cannot recieve calls in Talk

Sky landline cannot recieve calls

croboo — Sun, 12 Mar 2023 13:56:42 GMT

Our skylandline is not working in that we cannot recieve incoming calls.

It rings once and then goes to engaed tone or goes dead

we have bought new hand sets - same issue

we have unplugged replugged etc nothing.

no faults oin the area

any ideas?

Re: Sky landline cannot recieve calls

croboo — Sun, 12 Mar 2023 14:01:55 GMT

lf i call the landline from my mobile - wht i hear from the mobile is that it does not ring. you just hear a crackling noise and are cut off instantly.

Re: Sky landline cannot recieve calls

Mark39 — Sun, 12 Mar 2023 14:12:26 GMT

First try the connection test here regardless of whether or not your broadband is working ok. If it detects a fault you'll be able to book an engineer there and then.

Otherwise you'll need to report it to Sky. If you have the means, give them call, but if not we can alert Sky's messaging team who may be able to contact you via the forum. Sky's messaging responses aren't instant- it's not a live chat service.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Sky landline cannot recieve calls

croboo — Sun, 12 Mar 2023 14:51:25 GMT

thanks for the reply. Its the landline thats faulty not the broadband. we dont get the line through the broadband.

whats really weird is that if i call the landline - you just get cracklingnoise on the caller end then cuts off. the landline does not ring. but if you then try to lift and listen on the landline it gives an engaged tone.

after a few minutes the engaged tone goes and a landline tone resums meaning you can call oyut

if you make a call. nobody can hear you

if you call to the landline, it cust you off. the landline then sounds engaged from the phone end.

weird

Re: Sky landline cannot recieve calls

croboo — Sun, 12 Mar 2023 15:00:05 GMT

actually people can hear if you make call out but very poor quality. so incoming doesnt work atall and outgoing is poor quality.

brand new handsets...

Re: Sky landline cannot recieve calls

Mark39 — Sun, 12 Mar 2023 15:05:44 GMT

@croboo wrote:

thanks for the reply. Its the landline thats faulty not the broadband. we dont get the line through the broadband.

Yes, that's why I said run the test regardless of whether or not your broadband is working.

Re: Sky landline cannot recieve calls

croboo — Mon, 13 Mar 2023 07:23:19 GMT

that doesnt help

Re: Sky landline cannot recieve calls

Daniel0210 — Mon, 13 Mar 2023 07:34:09 GMT

@croboo wrote:

that doesnt help

@croboo

So did the check detect a fault? As previously asked have you the means to call Sky and report this?

Re: Sky landline cannot recieve calls

croboo — Mon, 13 Mar 2023 19:48:35 GMT

the online check did not find a fault so its clearly not a good check

sky have said their is fault on the line after painfully phoning their hopeless service for hours.

no we wait until they can be bothered to do something

AWFUL service.

Re: Sky landline cannot recieve calls

Daniel0210 — Mon, 13 Mar 2023 19:51:43 GMT

@croboo wrote:

no we wait until they can be bothered to do something

@croboo

Sky will pass on the issue to Openreach who will investigate/fix.