topic Re: An outage that caused problems for a Month in Talk

An outage that caused problems for a Month

Swizz — Sat, 11 Mar 2023 18:34:24 GMT

On New Year's Eve last my home telephone which a Sky talk line went dead and stayed

dead until the beginning of February! I tried and tried to get in touch with Sky eventually

after a long journey Sky posted there was outage in my area and I would be hearing from

then soon needless to say I didn't but to cut a long long story short it seems that I was

told by an engineer that the fault was in the telephone exchange in my area and was

Affecting thousands of customers in my area and after digging up a main road locally after

several days the engineers were out and up poles the service was resumed!!!

I had no phone calls for month before they got around to me when my phone began

working at the beginning of February 2003. No apologies were received and my bill for

January was fully charged the usual fee so too was my bill for February. I still have

spoken. Sky Representative or had an explanation from them most of all a refund.

Re: An outage that caused problems for a Month

Daniel0210 — Sat, 11 Mar 2023 18:49:59 GMT

@Swizz

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Thank you Daniel for your reply I don’t know why they have virtual assistance .. what a joke

Swizz — Sat, 11 Mar 2023 19:50:16 GMT

I have been requested to enter more information on my thank you to Daniel 2010

I t is obvious with an ounce of sense that your talking to yourself

Re: Thank you Daniel for your reply I don’t know why they have virtual assistance .. what a joke

Daniel0210 — Sat, 11 Mar 2023 19:57:40 GMT

@Swizz

Your post is a bit confusing. Where have you been requested to enter more information?

Re: Thank you Daniel for your reply I don’t know why they have virtual assistance .. what a joke

TimmyBGood — Sun, 12 Mar 2023 12:41:11 GMT

@Daniel0210

I suspect that's the forum filter which blocks very short posts: it catches responses such as just a 'thankyou' and generates the red 'please enter more information' text.