topic Re: Home Phone is not working. in Talk

Home Phone is not working.

Winklet — Mon, 06 Mar 2023 16:11:01 GMT

The landline is not working x3 days now unable to receive any incoming or make outgoing calls.

Was told an engineer would be out to check the telephone line and I would receive a text to confirm this but I have not received any thing.

Re: Home Phone is not working.

Mark39 — Mon, 06 Mar 2023 16:14:34 GMT

I assume you've already reported it to Sky, then. Openreach usually investigate within 5 days.

Re: Home Phone is not working.

Daniel0210 — Mon, 06 Mar 2023 16:15:15 GMT

@Winklet

Openreach do not work on domestic faults over the weekend so if the service has been down 3 days, today is technically day 1, depending on when you reported the fault to Sky.

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

Re: Home Phone is not working.

Dolton — Tue, 07 Mar 2023 10:51:32 GMT

Still having problems with my phone line and no one has contacted us to come out and check to see what is going on many thanks

Re: Home Phone is not working.

Highlinder — Tue, 07 Mar 2023 10:58:10 GMT

@Doltonare you the same person as @Winklet or are you just tagging on to the end of this thread with the same problem?

my phone is still doing the same

Dolton — Sat, 18 Mar 2023 12:03:32 GMT

I've just received a text message saying that you have fixed my house phone. The house phone is still doing the same so has not been fixed. Can someone please get this fixed ASAP as this has been going on for three months I am paying for something that is not working. Many thanks

Re: my phone is still doing the same

Mark39 — Sat, 18 Mar 2023 13:44:52 GMT

@Dolton sorry, we're not Sky here, only customers, same as you. Consequently we don't know the history. If you can give us some detail, we may be able to help.