topic Re: no phone line in Talk

no phone line

maxgp83 — Sun, 05 Mar 2023 10:47:44 GMT

i have no phone line cant make or take phone called phone display says ;ine error

Mark39 — Sun, 05 Mar 2023 11:17:23 GMT

New to Sky?

Have you upgraded your Sky broadband service?

maxgp83 — Sun, 05 Mar 2023 11:24:02 GMT

Phone line has been out for over twelve hours

says line error please check.
im not a new customer

I haven't up graded in past week

it's a line fault apparently

Mark39 — Sun, 05 Mar 2023 11:31:07 GMT

First try the connection test here, even if your broadband is working ok. If it detects a fault you'll be able to book an engineer there and then.

If no fault is found, you'll need to report it to Sky. If you wish, we can ask Sky's Community messaging team to contact you via the forum.

Tom-W19 — Mon, 06 Mar 2023 11:24:42 GMT

Hi maxgp83

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Tom-W19 — Wed, 08 Mar 2023 11:29:45 GMT

Hi maxgp83

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.